Privacy Policy

Privacy Policy of “Fidesinnova”
Our Privacy Policy (the “Privacy Policy”) has updated on September 1, 2024, and becomes effective on September 1, 2024 (the “Effective Date”). Unless otherwise agreed, the Privacy Policy will govern how we manage the Personal Information you have disclosed in the process of using “Fidesinnova” Product and Service (the “Product and Service”) from the Effective Date.

Please spend some time reading the Privacy Policy. You may contact us at any time if you have any questions.

1.Our promises

Protecting users’ Personal Information and privacy is of high priority to us. We believe in . We are committed to enhancing transparency in information processing, giving you more convenience in information control, and ensuring the safety of your data.

We strictly comply with applicable laws and rules and adopt the following privacy protection principles to provide more reliable and safer services to you:

Safety and reliability: We endeavor to prevent leakage, damage, or loss of information through reasonable security technology and management processes.

Self-determined option: We provide convenient information management options so that you can manage your Personal Information.

Reasonable and necessary information collection: We only collect the necessary information to improve the services offered to you and other users.

Clarity and transparency: We use simple and explicit words to introduce the Privacy Policy so that you can easily understand the process information.

Privacy protection as a part of product design: In the development process of our Products and Services, we have incorporated privacy protection into each of them. Also, we considered factors such as law, Product & Design, among others.

We fully consider your demands when developing the Privacy Policy. It’s important for us to ensure you fully understand our practices of collecting and using Personal Information and assure you that you can control all your Personal Information disclosed to the Fidesinnova.

The “Personal Information” stated herein refers to the data directly or indirectly used to identify a person through information related to a specific person or in conjunction with other information related to such person that “Fidesinnova” has access to. Personal Information includes but is not limited to the device information and other data you have provided or uploaded.

Your use of the Product and Service or other unlawful operation of them means that you have read the latest version of the Privacy Policy and agree to all terms and conditions stated in the Privacy Policy. To ensure compliance with laws, including local data protection laws (such as Europe Union’s General Data Protection Regulation (“GDPR”)), we will seek your explicit approval before processing a certain type of personal data (such as automated individual decision-making). In addition, we will protect the privacy, confidentiality, and safety of your Personal Information according to applicable laws (including the local data protection laws in your location). Meanwhile, we will ensure our employees and agents duly perform the obligations required by such laws.

Last but not least, we hope to provide the best experiences to our users. If you have any questions about the data processing practices stated herein, please send an email to the address provided by us. We will happily respond to your demands and answer your questions.

If you have any questions or doubts about our Privacy Policy or practices, please send an email to us. If our statements cannot satisfy you, please get in touch with us at the contacts provided on our official Website.

2.What information will be collected by us? How will we use the collected information?

2.1 Types of information to be collected

We strictly comply with applicable laws in process of collecting information, and we don’t collect information unless we have a good justification to do so. We only collect information for providing services to you. We collect information only for explicit, clear, and lawful purposes and only for enabling the designed features of our Product. No information will be processed for purpose or in a manner that is inconsistent with the aforementioned. We may collect the following types of information (no matter whether it’s Personal Information or not):

1)The information you have provided to us or uploaded by you (including your contacts): we may collect the Personal Information provided by you, such as your names, mobile phone numbers, email addresses, account information (such as your safety-related information, names, dates of birth and gender), the materials or data that you may synchronize across different devices on”Fidesinnova” platform, accounts you opened on “Fidesinnova” platform and related configurations, devices you added, information and feedbacks you have provided, among others;

2)Log information: when you use our services, we may automatically collect related information and store such information as logs;

3)Device information, such as device model, operating system version, Unique Device Identifier, batteries, signal strength, and IP address, among others;

4)Software information, such as software version number, and browser type, among others.

5)Location information: when you use location-related services, we may record the geographical location of your devices, such as region and country codes, city codes, mobile network codes, mobile country codes, cell identities, region names, longitude and latitude, time zone settings and language settings. Such information is necessary for providing services to you;

6)Other geographical location information that may be contained in the information provided by you or another user in the process of using the Service. For instance, the account information provided by you may include region information, and photos you have shared with others may contain geographical tags;

7)Other information designated by us. We may collect and use the information of your “Fidesinnova” account and other information;

8)Login information: the information about the features, mobile applications, and websites used by you, such as cookie and other anonymous identifier technologies, IP addresses, network requests, temporary message history, standard system logs, and system breakdown information, among others;

9)Other information, such as environmental character value (“ECV”) (values generated by “Fidesinnova” accounts, mobile phone ID, connected Wi-Fi account, and location information);

10)Account certificate: information about your account certificate, such as passwords, password security questions, and answers, among others.

We may also collect other aggregated, anonymous, or unlabeled anonymous information that is not directly or indirectly related to any individual. For instance, we may collect the device model and system version number of mobile phones that are using specific services. We collect such information to improve our service quality.

3.How would the Personal Information be used?

The Personal Information is collected for providing Products and/or services to you and ensuring compliance with applicable laws. You hereby allow us to process the Personal Information and disclose the Personal Information to our affiliates (involving telecommunication, social media, technology, and cloud business) and third-party service providers (defined as follows) for the purposes stated herein.

3.1 We may use Personal Information for the following purposes:

1)Providing, handling, maintaining, improving, and developing the Product and/or Service offered by us to you, intending to meet your individual needs.

2)Communicating with you on your devices, services, or any ordinary inquiries (such as updates, device firmware/software upgrades, customer consultancy support, related information, and notifications, among others).

3)Carrying out marketing activities, such as providing information and update for marketing and promotional purpose. If you want more information about our marketing and promotional activities, please read the section hereinafter named “Direct marketing”.

4)Analyzing and developing the statistics about the use of our Product and Service in a bid to improve our Product and Service. For instance, we may record and analyze system breakdowns to optimize our Services.

5)Storing and maintaining your information for the operational purpose or for fulfilling statutory obligations.

6)Providing local services without communicating with our server.

3.2 Our detailed practices of using your information (including Personal Information) are as follows:

1)Creating your “Fidesinnova” accounts. The Personal Information collected from websites or our mobile devices may be used for creating users’ accounts and information pages.

2)Providing location-based services. When users use “Fidesinnova” or access-related devices, we may use the location information to determine the time zones of such devices to show the right time and login service zones in such devices, and enable certain features according to your choices. You may disable such a feature in settings or simply by stopping using the related application.

3)Accessing devices. Devices are operated via apps, which will verify the authenticity of such devices. Therefore, we may need to verify the legal identity of devices by checking their factory MAC and DID. In addition, the devices’ network settings will be configured through apps when the devices are connected to the network. In such a process you will need to enter the corresponding Wi-Fi names and passwords, which will only be used for connecting devices to the network. The Wi-Fi information and passwords provided by you will be encrypted and stored at local devices and will not be uploaded to servers. You can delete such information from devices at any time. We also need to know the IP and network signal to select the best connectivity mode for devices, in a bid to ensure stable connectivity.

4)Displaying device status. We may allow you to check the devices’ status remotely so that you can monitor the operation of your devices at any time.

5)Setting automated tasks. Incident information reported by your device (information from the devices added by you. The specific information to be set will depend on the privacy authorization granted by you for related devices. Before adding a device, you will be asked whether you accept the device supplier’s privacy policy) which can be used to create your automation task.

6)Providing push notifications. We may need your account number and the IMEI number for providing the “Fidesinnova” push notification services.

7)Verifying users’ identities. The Grid Smart Family uses ECV to verify users’ identities to prevent hacking and unauthorized access.

8)Collecting users’ feedback. The feedback provided by you will greatly help us improve our services. To obtain feedback from you, we may use the Personal Information provided by you to get in touch with you and keep related records.

9)Sending notices. When you use our services, we may send emails, short messages, information, or push notifications to you. You may cancel the related subscription by following our reminders.

10)Issuing notices. We may send service-related notices to you when necessary (for instance, if a service is suspended due to system maintenance). You may not be able to cancel service-related notices that are not an advertisement in nature.

3.3 Direct marketing

We may use your name, phone number, email address, account number, and IMEI number when sending you the promotional materials that introduce the product and service of our partners (partners that provide network, mobile application, and cloud products and services). We strictly comply with the data protection law in your location (some laws may require separate and explicit approval).

Therefore, we will only use your Personal Information after obtaining your explicit approval, and certain explicit processes will need to be completed to confirm that we have obtained your approval or you do not object. If you do not want to receive certain emails, you may click the link at the bottom of the page to unsubscribe from such emails. After you do so, we will not send any of your Personal Information to our business partner for direct marketing.

3.4 Who will we disclose your information to?

1)We will not sell any Personal Information to any third party.

2) We may share your Personal Information with a third party;

3)We may share your Personal Information with third-party partners (the “Third-Party Partners”) only for external processing. Third-Party Partners include third-party service providers, contractors, agents, advertising partners, and application developers, among others. For instance, a Third-Party Partner can be a communication service provider that sends emails or push notifications on behalf of us or a map service provider that provides location service to us. Third-Party Partners may not be in the same legal district as you. When sharing your Personal Information with Third-Party Partners, we will ensure they follow our instructions, comply with the Privacy Policy, take other necessary confidentiality and security measures, and process your Personal Information only for the following purposes:

4)Providing our services to you;

3.5 Realizing some of the goals stated in the section “How may the Personal Information be used”;

1)Performing our duties and exercising our rights stated in the User Agreement or the Privacy Policy;

2)Understanding, maintaining, and improving our Services.

3)We will encrypt and anonymize your information that is shared with third parties, and take other measures to ensure the safety of your information.

4)If any merger, acquisition, or asset transfer that happens in the process of our business development causes the disclosure of your Personal Information to a third party, we will inform you via push notification or notice, or in another manner. We will continue to protect your Personal Information, or require the new administer of your Personal Information to protect your Personal Information in a manner no less stringent than the standards required by law and the Privacy Policy.

5)We will use the collected information for big data analysis. For instance, we may use the collected information to create a city thermodynamic chart or industry insight report that does not include any personally identifiable information. We may also disclose or share with our partners processed information that does not include any personally identifiable information, to know how users are using our Service or show the public the trend in the use of our Service.

3.6 Mandatory legal requirements

If required by law, we may disclose your Personal Information without your approval.

3.7 Information whose disclosure does not require approval

We may disclose summarized anonymous information to a third party (such as advertisers on our website) for commercial purposes. We may also disclose to a third party the general trend in the use of our services, such as the number of customers buying a certain product or engaging in a certain transaction.

4.Security and protection

4.1 Information security

1)We promise to guarantee the security of your Personal Information. We have taken reasonable physical, electronic, and control measures to prevent any loss, misuse, unauthorized disclosure of, or unauthorized access to information, or to avoid other similar risks. These measures will effectively protect the information collected in the process of your use of the “Fidesinnova” app. We all take all necessary and reasonable measures to protect your Personal Information.

2)Your Personal Information will be stored in safe servers that are kept within controlled facilities. We will classify your data based on their level of importance and sensitivity, and provide the highest level of security to protect your Personal Information. We will also ensure all our employees and third-party service providers who have access to your Personal Information will be bound by contractual confidentiality obligations, and be punished or face termination of employment or partnership for any breach of such confidentiality obligation (if any). In addition, special access control measures are put in place for data stored in the cloud. In general, we will regularly review our information collection, storage, and processing practices, including physical security measures, to prevent any unauthorized access to or use of information.

3)We will take all feasible measures to protect your Personal Information. Nevertheless, you should also realize that using the Internet entails risks. Therefore, we can not fully guarantee the security or integrity of any Personal Information in the two-way online transmission.

4)We will take proper action in case of personal data leakage. Contingency plans will be activated to prevent the escalation of a security incident, and you will be informed via push notification or notice.

4.2 What can you do?

You can play a role in protecting your Personal Information. Do not disclose your login Password or account information to anyone other than those authorized by you. Whenever you log in to your “Fidesinnova” account, especially when you log in on another person’s computer or public Internet terminal, you should always remember to log out after a conversation.

We shall not be held liable for any third party’s unauthorized access to your Personal Information caused by your failure to protect the confidentiality of your Personal Information. Notwithstanding the foregoing, you shall immediately inform us of any unauthorized use of your account by other Internet users or any other security loophole.

Your assistance will facilitate our efforts to protect the confidentiality of your Personal Information.

4.3 Accessing other features of your devices

Our applications may access some features of your devices, such as the Wi-Fi network status. Such information is required to allow our applications to run on your devices and interact with you. You may cancel related approvals at any time by closing such applications or sending an email to us.

4.4 You can control your Personal Information

1)Control settings

We know that users attach different levels of importance to privacy. Therefore, we will use some examples to show you the options that you have for controlling your Privacy Settings and restricting the collection, use, disclosure, or processing of your Personal Information:

Enable or disable the User Experience Program and location access feature;

2)Login to or log out of the account:

If you have granted us the approval to use your Personal Information, you may contact us in writing or via email to change your decision at any time.

3)Accessing, updating, modifying, removing, or restricting the processing of your Personal Information

You may require accessing and/or modifying any Personal Information that we have kept in relation to you. If you require updating your Personal Information, we will verify your identity before handling your request. Once we have enough information to handle your request of accessing or modifying your Personal Information, we will respond to your request within the period required by applicable data protection laws.

4)If you require accessing the personal data held by us or you think any of your information held by us is inaccurate or incomplete, please contact us in writing or by sending an email to us as soon as possible.

5)If you are a European Union (EU) user governed by GDPR, you may require us to delete your Personal Information. We will consider the reasonability of your request according to GDPR, and take reasonable measures (including using reasonable technologies).

6)If you are an EU user governed by GDPR, you may require limiting the processing of your Personal Information. We will consider the reasonability of your request. We will process your Personal Information only in the manner permitted by GDPR, and inform you before canceling such limitation.

7)If you are an EU user governed by GDPR, you may choose not to be impacted by any automated processing (including profiling)-a based decision that can cause legal or other similarly significant effects on you.

8)If you are an EU user governed by GDPR, you may receive your Personal Information through a commonly-used structural format and send such information to another data controller.

You may also log in to your account via your devices to access and alter more detailed information about you.

4.5 Revoking approvals

You may send an email to us to require revoking the approval you have granted us for collecting, using, and/or disclosing your Personal Information. Your request will be handled within a reasonable period following our receipt of such request. We will stop collecting, using, and/or disclosing your Personal Information thereafter.

Please bear in mind that your revoking of certain approvals will cause legal consequences. If you revoke the approval for processing certain Personal Information, we may be unable to provide our Product and Service to you.

4.6 Moving Personal Information out of your jurisdiction

1)We will comply with all applicable laws when transferring Personal Information to our affiliates (involving telecommunication, social media, technology, and cloud business) or third-party service providers that are located outside of your jurisdictions. In particular, we will take proper security measures to ensure all such transfers are in line with applicable local data protection laws. We may inform you of the safeguard measures we have taken in the process of transferring your Personal Information.

2)Subject to applicable laws, we may transfer your data to any subsidiary of our group across the world for the purpose stated herein. We may also transfer your data to our third-party service providers that may be located in countries or regions outside of the European Economic Area (EEA).

3)We will take safeguard measures according to the European Union’s Standard Contractual Clauses or GDPR in the process of sharing personal data that originate in EEA with a third party, no matter whether a such third party is a subsidiary located outside of EEA or not.

4)We may process or back up your Personal Information by using overseas facilities operated and controlled by us. The overseas jurisdictions where such facilities are located may or may not have data protection laws that are similar to that in your jurisdiction. You have known that risks can vary under different applicable data protection laws and we may transfer your Personal Information to or store your Personal Information at our overseas facilities. However, none of this will change any of our commitment to protecting your Personal Information according to the Privacy Policy.

5)When you use a third party’s services in the Product and Service, your information may be accessed by a such third party and transferred to a third-party server that is located outside of your jurisdiction. Your use of such third party’s services means that you agree to such transfer.

4.7 Miscellaneous

We attach high importance to the protection of minors’ Personal Information. According to applicable laws and regulations, minors aged below 18 years old shall obtain the approval of their parents or legal guardians before using our Service. If you are a guardian of a minor, you may contact us at any time to inquire about the Personal Information of the minor under your guardianship.

5.Update of Privacy Policy

We will regularly review the Privacy Policy. We may update the Privacy Policy to reflect the changes in related practices. We will inform you of significant changes in the Privacy Policy by sending emails (emails will be sent to the addresses included in your account information) or issuing announcements on apps or devices. We will do our best to ensure you know what information is collected by us and how we use such information. The updated Privacy Policy will become effective on the dates specified in related notices or website rules. We suggest you regularly view our webpage to know the latest information about our privacy practices. Your continued use of the Product and website, mobile phone, and/or services on other devices shall be deemed acceptance of the updated Privacy Policy. We will seek your approval again before collecting more Personal Information or using or disclosing your Personal Information for new purposes.

6.Do you have to accept a third party’s terms and conditions?

Our Privacy Policy does not apply to products and services provided by third parties. The Product and Services of “Fidesinnova” may contain a third party’s product, service, and website hyperlinks. Your information may be collected when you use a third-party product or service. Therefore, we strongly suggest you read such a third party’s privacy policy just like reading our Privacy Policy. We shall not be held liable for any third party’s collection and use of your Personal Information, and we cannot control such third party’s use of your Personal Information. Our Privacy Policy is not applicable to other websites that are linked to our Service.

Your use of the expansion program in third party’s products shall be subject to applicable terms and conditions and privacy policy of the such third party and means that you accept terms and conditions applicable to such expansion program.

7.Social media (feature) and gadgets

Our website may provide certain social media features, such as the “Sharing” button. Such a feature may set cookies required for normal operation and may collect your IP addresses and information about the pages you have browsed on our website. The social media feature and gadgets may be under third-party or direct custody on our website. Your interaction with such a feature shall be bound by the privacy policy of the company providing such a feature.

8.Single sign-on

You may use the sign-on service provided by the software to log in to our website, depending on your jurisdiction. Such a service will verify your identity and ask you to choose whether or not to share certain Personal Information (such as your name and email addresses) with us, to pre-fill our registration forms. Other social media may allow you to choose whether or not to upload information about your activities on this website to your information page to share such information with others.

9.About the ways we manage your personal information

9.1 If you are an EU user governed by GDPR, we will:

Manage the personal data related to our employees, management processes, and information system through proper risk control measures and systematic methods. According to GDPR, we may use the following methods:

(1) Appointing a data protection officer (DPO) to take responsibility for data protection.

(2) Establishing data protection impact assessment (DPIA) and other processes.

9.2 Contact us

If you have any suggestions or questions about the Privacy Policy or our collection, use, or disclosure of your Personal Information, you may get in touch with our DPO at the following

Thank you for reading our Privacy Policy!